The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Top 20 Training and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Top 20 Training believes that customer conduct violates applicable law or is harmful to the interests ofTop 20 Training and its subsidiaries.


  • Privacy Policy
  • Top 20 Training's use of personal information that you may submit to www.top20training.com through this Web site is governed by the Top 20 Training Privacy Policy.

    Effective May 1, 2009

    Privacy Notice Table Of Contents:

    · Our Commitment To Privacy · The Information We Collect · How We Use Information · Our Commitment To Data Security · Our Commitment To Children's Privacy · How To Access Or Correct Your Information · How To Contact Us

    OUR COMMITMENT TO PRIVACY
    Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

    THE INFORMATION WE COLLECT:
    This notice applies to all information collected or submitted on the [company name] website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
    Name
    Address
    Email address
    Phone number
    Credit/Debit Card Information (etc.)

    On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

    Name
    Address
    Phone Number (etc.)

    THE WAY WE USE INFORMATION:
    We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

    We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

    We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

    We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

    Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

    OUR COMMITMENT TO DATA SECURITY
    To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

    OUR COMMITMENT TO CHILDREN'S PRIVACY:
    Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

    HOW YOU CAN ACCESS OR CORRECT YOUR INFORMATION:
    If you would like to correct or determine what, if any, personally identifiable information that we have collected online, contact us at info@top20training.com with your request. We then will have you verify your information over the phone. We use this procedure to better safeguard your information.

    You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error at info@top20training.com.

    To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

    HOW TO CONTACT US
    Should you have other questions or concerns about these privacy policies, please call us at 651-690-5758 or send us an email at info@top20training.com


  • Return Policy
  • You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Top 20 Training reserves the right to change its payment procedures at any time without prior notice to you.
    Top 20 Training stands behind every book or manual it sells. If for any reason you are not completely satisfied with the product you have purchased from the Top 20 Training website, you can exchange the merchandise in its original packaging and condition. Replacement merchandise will be shipped via U.S. mail so please allow time for its arrival.
    We also accept returns. Simply email us at info@top20training.com or call us at 651-690-5758 within five days of receiving your order for an "Return Authorization". All authorized returns will be accepted as long as the merchandise in its original packaging and condition. No returns will be accepted without a "Return Authorization". We reserve the right to reject any returns and exchanges that do not meet these conditions. Returns may be subject to a 15% restocking fee. Only product cost will be refunded, any shipping and handling charges will be incurred by the customer.
    For a Top Training Event, no refunds will be given after space for a given event has been reserved, however full credit will be given for any cancelation requested 90 days before the purchased event. That credit amount can be applied to any event for up to a year (365 days) from the original purchase date.